Shipping
EMS is our mainly type of shipping for you to shipping for all international deliveries. Generally speaking, the goods in stock are shipped out within 24 hours after you place an order. And then, we will provide you the tracking number for tracking online immediately where you can log in and check the route any time. Usually, 5-7 days free delivery to your door. You can rest assured that the transportational process is safe and the package is well done.
Returns
Surely, we want you to be completely satisfied with your purchases. If you are not satisfied with our goods or service, please let us know, so that we can rectify the situation. So if you want to return the products you buy, you must email us and notify us the reason. If there are faults about the products, we would replace or repair the goods for you without any charge. And then, we will give you further instructions. Goods must be returned unused and contain all the original packaging and labels. And after receiving the return goods, we offer a full refund unconditionally. Hopefully, both of us do not want to make such kind of things to occur.
Exchanges
If you want to exchange a product, you should inform the reasons. Of course, we are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7 working days". Before you want to exchage the goods, please contact us. It is sure that all items sent back to us in original conditions (no worn, altered or washed, with all tags attached). And we claim that we are responsible for the restocking fee and a shipping cost. We accept exchanges and returns for a different size or color within 30 days from the original order dispatch date. When you get our feedback, you will get the shipping address. All returned items should be sent to the correct address! Additionally, we recommend that you should pay the insurance for items, as we cannot be responsible for lost shipments.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Sensitive or personal material is handled only by qualified employees and not kept in open areas of our server. Our security policies also prohibit the transfer of personal material such as account information unless they have been encypted by approved methods.
Privacy Guarantee
Our shop will protect customer information and won't give them to any third party. We do keep your information in our databases in order to audits, customer track, and bank regulations. We do occassionally e-mail customers about specials regarding purchases fitting their needs.
Warmly welcome to our Supra Shoes store! If you have any question, please send the email to sales@canadasuprabuy.com.
